How To Share Your Complaints and Get Help

If you’re having a problem with any part of your mortgage experience, we want to make it right. We’re here for you, so please contact us and we will do our best to resolve your issue.

Here's how to get started:

  • Create a ticket in our secure Message Center.
  • Chat with us. Our chat window can be found in the lower-right corner of the page.
  • Call us at 833-685-2566.
  • Download, complete, and return this form if you don’t have an online account.
  • Message us on social media:
  • Mail us a letter and any supporting documentation:
    Mr. Cooper
    Attn: Customer Relations
    PO Box 619098
    Dallas, TX 75261

Note: Customer advocates can download, complete, and return this form.

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