How To Share Your Complaints and Get Help
If you’re having a problem with any part of your mortgage experience, we want to make it right. We’re here for you, so please contact us and we will do our best to resolve your issue.
Here's how to get started:
- Create a ticket in our secure Message Center.
- Chat with us. Our chat window can be found in the lower-right corner of the page.
- Call us at 833-685-2566.
- Download, complete, and return this form if you don’t have an online account.
- Message us on social media:
- Facebook: @MrCooperHomeLoans
- Twitter: @MrCooper
- Mail us a letter and any supporting documentation:
Mr. Cooper
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261
More helpful resources:
- Escrow: Check out our escrow articles.
- Credit reporting: See this blog on how to fix credit reporting mistakes if you believe we’ve reported incorrect information to a credit bureau.
- Taxes: Find answers on possible issues with your property taxes and when we’ll pay your property taxes.
- Payments and payoffs: Get quick answers to top payment questions, including how grace periods and late payments work.
- Housing counselors: Read our blog on how HUD-approved housing counselors may be able to assist if you need help talking to us about issues such as forbearance.
State-Specific Notices:
Illinois Residents
State Of Illinois Community Reinvestment Notice:
The Department of Financial and Professional Regulation (Department) evaluates our performance in meeting the financial services needs of this community, including the needs of low-income to moderate-income households. The Department takes this evaluation into account when deciding on certain applications submitted by us for approval by the Department. Your involvement is encouraged. You may obtain a copy of our evaluation. You may also submit signed, written comments about our performance in meeting community financial services needs to the Department. (Source: P.A. 101-657, eff. 3-23-21.)
New Jersey Residents
New Jersey law prohibits discrimination in housing. Click here for additional information.
New York Residents
For those customers who reside in the state of New York, a borrower may file complaints about the Servicer with the New York State Department of Financial Services or may obtain further information by calling the Department’s consumer Help Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.
Mr. Cooper is registered with the New York Superintendent of Financial Services. Registered New York Mortgage Loan Servicer.
Texas Residents
Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker residential mortgage loan originator should complete and send a complaint form to the Texas Department of Savings And Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705.
Complaint forms and instructions may be obtained from the department’s website at www.sml.texas.gov.
- A toll-free consumer hotline is available at 1-877-276-5550. The department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators.
- A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim.
For more information about the recovery fund, please consult the department’s website at www.sml.texas.gov.
