Problems with Year-End Tax Statements

Incorrect Interest Reported

If you believe your interest was reported incorrectly, please review your payment history to see how and when your interest payments were applied. If you see any discrepancies, please call us so we can research the payments.

Finding Previous Year-End Tax Statements

On the “Year-End Tax Statements” page, select the dropdown to choose which year you want to view.
Note: If you were with a different servicer previously, you’ll need to contact them for the statement(s).

Form 1099-INT Not Received

If you didn’t receive a 1099-INT, it’s because you were either:

  • paid less than $10.00 in accrued interest in your escrow account; or
  • your interest income was paid on or after January 1st.

Therefore, you won’t receive one until next year.

Missing Name on Year-End Tax Statements

If you signed the Note but your name isn’t on the year-end tax statement or 1098, here’s why: Only the primary borrower’s Social Security Number is reported.

To switch the order of the names and the reporting for future statements, you’ll need to complete an Affiliation Change Agreement.

Please send the signed and notarized form back to Mr. Cooper at:

Mr. Cooper
Attn: Research
PO Box 612488
Dallas, TX 75261-2488

After we receive the form, we’ll process it within 5–7 business days.

Name or Address Change Effects on Year-End Tax Statements

If your name and/or address changed from what’s shown on the year-end tax statement, it doesn’t affect the reporting to the IRS, so you don’t need a corrected 1098.

Tax or Insurance Amounts Lower than Expected

The amount on your year-end tax statement is based on disbursements—payments from your escrow account—minus any refunds received.

You can verify any amounts paid for taxes and/or insurance by looking at the payment history on your previous monthly statements or by contacting your taxing authority or insurance company.

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