Mortgage Assistance Support

Mortgage Assistance Support

Mortgage Assistance Support

Important Pandemic Info
Important Pandemic Info
Visit our COVID-19 Options page for payment assistance, answers to common questions, and information related to Mr. Cooper’s pandemic response.

It happens: Sometimes hardworking, responsible people fall behind on their mortgage payments.

Maybe there’s an unexpected job loss. Or maybe a nasty surprise like an injury or illness comes out of nowhere and throws everything off track.

Whatever the cause, if you’re having trouble keeping up with your mortgage (or anticipate trouble soon) we want to help.

For starters, we’ve got a big, dedicated team standing by to hear from you. These folks are experts at helping people like you find a solution and get you back on top of your payments.

If you only remember one thing about mortgage assistance, it should be this:

Don’t delay. You may have fewer options if you wait.

Call us now and let us know what’s going on. We’ll be sure you leave the call with a plan of action and next steps. You can also jump right into the application now.

But don’t wait. The sooner we hear from you, the sooner we can get to work finding a solution customized to your situation.


Our top priority will always be to help you keep your home. Your options may include refinancing, repayment plans, and loan modification.

We also participate in government programs aimed at helping homeowners get through difficult times.

In some cases, the most feasible solution is for a homeowner to leave their home. With these, we are often able to help avoid the foreclosure process with a short sale or “deed-in-lieu” agreement. (We’ll explain more about these shortly.)

We’ll say it again, because it’s just that important: The key is that you call us as soon as possible. Or if you think you’re ready, fill out your application now.

It’s always unfortunate when a homeowner calls or applies for mortgage help, and there’s a great option that would likely make a big difference… but it’s too late to take advantage of it.

(Yes, this does happen… more often than it should.)

It’s never too early to talk to our mortgage assistance experts about any trouble you’re having… or trouble on the horizon. Once we hear from you, we can look over the many possibilities and recommend the best course of action. Read more


If you’re considering applying for mortgage assistance, the last thing you need is more stress in your life. That’s why we’ve made the application process as streamlined as possible.

You can apply online here. If you’d prefer to mail or fax your application, download the appropriate one below and fill it out.

For offline applications, you can find mailing and fax information here.

To complete your application, we’ll need certain supporting documents. After we receive your application, we’ll let you know which we need.

We’ll be glad to help you get your application completed and your documents in order. Just keep in mind we need to have your completed application and all documents before we can discuss your options or attempt to halt any collections or foreclosure processes. (This may vary by state.) Read more


If you need help with your mortgage, there’s a whole world of possibilities out there.

For example, we can connect qualifying homeowners with powerful programs including the Hardest Hit Fund. (This is a federal program designed to help people in areas hardest hit by the housing slump that began in 2007.)

Also, if you’re an active duty service member (or recently were on active duty), you may be eligible for help through the Servicemembers Civil Relief Act (SCRA). Read more


In addition to mortgage assistance, we can point you to some great resources for improving your financial and housing situation during hard times.

No matter how tough the situation may seem, remember that many people have been where you are and gotten back on solid ground.

Also remember that as long as you’re a Mr. Cooper customer, our team wants to see you keep your home. We’ll always have your back, no matter what. Read more

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