mortgage assistance Support
LET’S LOCATE YOUR LOAN
To determine which mortgage assistance form is best for you, we just need to look up your loan. Please provide details below in order to proceed to your mortgage assistance form.
You can submit your completed form by either of the following methods:
Attn: Loan Modification Processing Unit
PO Box 619097
Dallas, TX 75261
Please make sure the application is filled out completely and legibly before sending it in.
Also, please make sure all borrowers and occupying non-borrowers sign and date the application. (An occupying non-borrower is someone who lives at the property and contributes to the mortgage, but isn't officially on the loan.)
If you have a Fannie Mae or Freddie Mac Loan, please download Mortgage Assistance Application (MAA).
For all other loan types, please download the Uniform Borrowers Assistance Application (UBAF).
If you have further questions, you may contact customer service at 833-685-2566.