Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

General account help, transfer of ownership, deceased borrower, credit corrections, divorce

More helpful resources: Escrow: Check out our escrow articles. Credit reporting: See this blog on how to fix credit reporting mistakes if you believe we’ve reported incorrect information to a credit bureau. Taxes: Find answers on possible issues with your property taxes and when we’l...

Around 2 weeks after your transfer date, you’ll receive a Welcome Packet from us, which includes: your welcome letter; your new loan number; a payment coupon; our contact details; and other important information.

Just call 833-685-2565 to use our automated phone system. If calling from a number saved to your account, our system will automatically identify you. Note: If there are multiple customers on the account, you’ll need to provide the last 4 digits of your Social Security Number.

Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods. How do I set up my online account? All you need is your loan number, Social Security Number, and property ZIP code to create your account.

If you’re approved for a loan modification, in some cases, you will be required to first complete a Trial Period Plan. This is a temporary payment relief period that allows you to demonstrate that you can consistently manage the estimated modified mortgage payment. You will have a ne...

Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries. Enter your username and Mr. Cooper will email you with instructions on how to reset your account password.

Payoffs must be made via certified funds— wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash.

Learn how much insurance you need to cover your home and loan, and which types of insurance are required or optional for your property. Find out how to pay for insurance through your escrow account and what to do if you live in a high-risk area.