Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

If there are any changes to your insurance policy or carrier, please let us know as soon as possible by sending us the Declarations Page. Visit www.mycoverageinfo.com/mrcooper and follow the simple instructions to upload your Declarations Page. Or send it via: Email: mrcooper@myco...

Write a check or get a money order payable to “Mr. Cooper.” Once we receive your payment, it may take a few days to reflect on your account. However, your official payment date will be the date we receive it.

You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page. If you’re locked out of your account, you’ll need to contact us to have it unlocked. What if I forgot my username? To find the username for your online account, visit...

Enter your username and Mr. Cooper will email you with instructions on how to reset your account password. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

Here’s how to request the transfer of an FHA or VA case number from Mr. Cooper: Download and complete the Case Transfer Request Form. Obtain a signed letter from the borrower requesting the transfer.

You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more. Here’s a video on how it works and where to find it: © 2025 Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is a ...

What is an escrow account? An escrow account is where funds are held to pay property tax and insurance bills on your behalf. If your loan is escrowed, a part of your mortgage payment goes into your escrow account every month. Why did my monthly payment change?

If you believe there has been a legitimate error on your credit report, please provide us with supporting details in one of two ways: Sign in to your online account and open a ticket in the Message Center. Note: Mr. Cooper reports the same information to all four credit reporting age...

A QWR is an option that allows you to officially request information or submit a notice asserting that an error occurred with respect to the loan, which can be sent by mail. Upon receipt of a QWR, Mr. Cooper will send you an acknowledgement letter within 5 business days.