New Customer Support

New Customer Support

New Customer

Welcome to the Mr. Cooper family! We’re 100% committed to giving you a more convenient and rewarding mortgage loan experience.


See below for quick answers or explore each tab for more details.

Frequently Asked Questions

All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer.

We’ll send your first monthly statement within 30 days of your funding or transfer date.

Whether you prefer to make payments by mail, phone, online, or by automatic draft, we’ve got you covered with multiple payment methods.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. Mortgage loans are frequently sold between servicers. Read more

The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer. Read more