new customer Support

Welcome to the Mr. Cooper family. No matter what, we're 100% committed to giving you a less worrisome and more rewarding mortgage experience. One that's less complex and more caring. One where your problems are our problems, and our next coffee break can wait until they're solved.

Read on to learn what you need to know about getting oriented and getting your online account up and running.


If Mr. Cooper originated your loan, you just need to know a few quick things about how to get the most out of this website. Read more about ACCOUNT SETUP


If you originated your loan with another company and received notice that your loan was transferred to Mr. Cooper, this section is for you. We'll explain what a mortgage transfer is all about, and what comes next for you and your loan. (Don't worry, it's good news.) Read more about PAYMENTS


For transferred customers, here's where you'll learn about how your account essentials—things like payments, statements, and escrow—will transition over from your previous servicer. Read more about STATEMENTS