After a customer on the loan has passed away, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Death Certificate – This document is used to validate the death of the customer and make the necessary updates to the account.

General account help, transfer of ownership, deceased borrower, credit corrections, divorce. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

General account help, transfer of ownership, deceased borrower, credit corrections, divorce

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

There will be no late payment fees for 60 days from your transfer date. The next payment will be due to Mr. Cooper at the address provided in your Welcome Packet. (If you already paid Flagstar, don’t worry, it will automatically transfer to us.)

After a customer on the loan has passed away, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Death Certificate – This document is used to validate the death of the customer and make the necessary updates to the account.

Refinancing doesn’t have to be difficult. Our experts make the process quick & easy. Our mortgage experts break down important tips & topics.

Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer. How can I make my payments to Mr. Cooper? Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with m...

General account help, transfer of ownership, deceased borrower, credit corrections, divorce. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.