Quick Links When can I remove PMI from my loan? Why did my payment change? Where can I find my monthly statement? How do I setup paperless statements? How do I setup AutoPay? What financial hardship options are available?

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

How to make Payments, Request a Payoff, Setup Automatic Payments, Payment Methods, Payoff Quote

You can register to get access to your online account within 7 days of your official transfer date, or as soon as your loan application is approved. If you created an online account during the originations process, you can use that same information. Get started by signing in. If you ...

Enter your username and Mr. Cooper will email you with instructions on how to reset your account password. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

When your taxes and/or insurance increase from the amounts paid last year, the escrow portion of your monthly payment will also increase to cover the higher disbursements. The escrow shortage is the amount needed to ensure the escrow account is fully funded in the upcoming year per t...

More helpful resources: Escrow: Check out our escrow articles. Credit reporting: See this blog on how to fix credit reporting mistakes if you believe we’ve reported incorrect information to a credit bureau. Taxes: Find answers on possible issues with your property taxes and when we’l...

Paperless description and how to sign upPaperless means we’ll stop sending your documents in the mail. Instead, you can securely view, download, and/or print them from the “Statements” section of your online account. We’ll email you when an important document becomes available. You c...

Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries. Enter your username and Mr. Cooper will email you with instructions on how to reset your account password.

A verification of mortgage (VOM) is an official statement that verifies your existing loan terms and provides a rating of the payment history, including if the loan was current or delinquent for each month listed. It reflects only the most recent 12 months of your loan, excluding the...