MORTGAGE PAYOFF Support

Let's say you're selling your home or refinancing. That usually means paying off your current loan and getting a new one. And to kick that process off, you'll need to get a quote for how much cash your payoff requires.

Below you'll learn about how you can get your payoff quote and your various options for paying off your loan.

P.S. If you're considering this process, we hope your new loan will be with us! But if it's not, we understand and wish you the best.


Payoff Quote Request

Want to see exactly how much it will cost to pay off your loan?

You can request a payoff quote a few different ways.


HOW DO I REQUEST ONLINE?

If you're a Mr. Cooper customer, click here.

If you're a third party acting on behalf of a Mr. Cooper customer, and the customer has completed our third party authorization form, click here.

Note that we can only send a quote to a third party if the customer has given explicit third party authorization ahead of time.

To authorize a third party to request a payoff quote on your behalf, click here.


HOW DO I REQUEST BY MAIL OR PHONE?

To request by phone, call 888-480-2432.

To request by mail, send us a short letter stating that you'd like a payoff quote. Be sure it includes your loan number, the address of the property, and all your most up-to- date contact information.

Got all that? Great. Send it to:

Mr. Cooper
Attn: Payoff Department
Lake Vista 4
800 State Highway 121 Bypass
Lewisville, TX 75067


HOW WILL I GET MY PAYOFF QUOTE?

We will send your payoff quote by the delivery method you select. The expected completion date for the payoff quote is based on loan status and delivery method. Depending on your loan, you'll receive a quote anywhere from within 24 hours to five business days of your request.


PAYOFF QUOTE DELIVERY

You can choose to receive your quote by mail, fax, or electronically. Depending on your loan status and preferred delivery method, you will receive your quote within one and five business days of your request.

Please note that a preparation fee up to $30 may apply to each payoff statement we generate. Additional expedited delivery fees up to $25 may apply to each payoff quote statement sent by fax.

Feel free to call us at 888-480-2432 for clarification of applicable fees before requesting your quote.


Wire Funds

If, after reviewing your payoff quote, you decide you're ready to pay off your loan, we recommend a wire transfer. It's ultra-secure and instantaneous.

Your payoff quote statement will include all the information you need about our receiving bank for wires. In case you're curious now, here it is:

Account: XXXXXXXXXXXXXXXXX (This will be a unique number generated for you on your payoff quote statement.)
ABA/Routing Number: 121000248
Bank Name: Wells Fargo Bank, N.A.
Bank Address: 420 Montgomery Street, San Francisco, CA 94104


Mail Certified Funds

If you want to mail your payoff, you'll need to head over to your bank and have them issue a cashier's check for the full amount of your quote.

Then send it to:

Mr. Cooper
Attn: Payoff Department
Lake Vista 4
800 State Highway 121 Bypass
Lewisville, TX 75067

We only take cashier's checks for payoffs. Please don't send a certified check, money order, personal check, gold brick, Maltese Falcon, or manila envelope full of $10s and $20s.

Anything but a cashier's check will thoroughly confuse our nice folks in payment processing before being returned to sender.

As always, if you have any questions, don't hesitate to contact us.


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