Reasons for Not Receiving a Monthly Statement
If you think you’ve missed a billing statement, here are a few possible explanations.
Remember, if you sign up for AutoPay you’ll never have to stress about remembering your payment due date. Please note that you cannot sign up for AutoPay if you have any outstanding late payments or fees on your account, which you can pay online.
Address Update Needed
Concerned that your statement was lost in the mail? You can securely view, download, and print all your documents from the “Statements” section of your online account. Remember, when you sign up for Paperless, you’ll always be notified when your statements are available online.
Recently Changed Address
Recently Transferred to Mr. Cooper
Once you’ve registered for online access, you can view your statement information any time. Also, please remember we do not charge late fees for 60 days from your transfer date.
If you no longer wish to receive a monthly statement, please send a written request to the address below. The address is also included in the monthly statement under the “Important Messages” box.
PO Box 613287
Dallas, TX 75261
To resume delivery of monthly statements, please send a written request to the same address. Please be aware that we cannot resume delivery of monthly statements if delivery was halted by an order of a bankruptcy court.
Other Attorney Representation
To resume sending correspondence to you, we will need written verification that you are no longer being represented by an attorney regarding your mortgage. Verification can be sent by any of the methods below:
- Email: firstname.lastname@example.org
- Fax: 972-459-1611
PO Box 612488
Dallas, TX 75261