All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Mortgage insurance protects the investor or noteholder if the borrower defaults on the loan. It lowers the investor’s risk when funding a home loan. In most cases, if you pay at least 20% down on your home, you’re not required to carry mortgage insurance.

If your loan is escrowed, we’ll pay the taxes around 10 business days prior to the date penalty and interest amounts will begin to accrue. We’ll let you know when that happens.

We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due. Note: Our secure, automated phone system can also send you a one-time link to view your statement...

If your loan was recently transferred to Mr. Cooper, your first statement may be slightly delayed due to the transfer process. We’ll send you your first statement within 30 days of your transfer date.

Government agencies like HUD, and government-sponsored entities like Fannie Mae, will never contact you to offer you a loan modification. Payments you’ve been making that you were led to believe were going toward a trial or modification agreement, but we have no record of them.

Learn how to update your mortgagee clause if your loan was transferred to Mr. Cooper and what to do with optional insurance products. Find answers to common questions about mortgagee clause, a term that refers to the lender's interest in your property...

If approved for this solution, the missed principal and interest payments will be moved to the end of the loan and due as a lump-sum payment when you pay off the loan, refinance, sell, or transfer an interest in the property.

This option helps reduce the overall interest paid on the loan and accelerates the payoff by making two extra half payments each year. Then just choose a payment start date, confirm the payment amount, and enter a bank account.

The eligibility for removing escrow is loan-specific, and can vary by state, so the best way to determine eligibility is to contact us. However, here are some general rules that may apply: The loan cannot have had escrow force-placed in the past. The loan cannot be an FHA loan...