Help CenterMortgage Assistance

Mortgage Assistance

Disaster Resources

What To Do After a DisasterExplains what steps to take after a disaster Disaster ReliefProvides access to our relief solution and other helpful resources Disaster Relief FAQsProvides answers to many questions about disaster relief

Mortgage Assistance

Potential Mortgage Assistance SolutionsLists the most common mortgage assistance solutions Avoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scams Applying for Mortgage AssistanceExplains the application process and lets you quickly apply online Sending Your Mortgage Assistance DocumentsWhere to send your mortgage assistance documents Payment Deferral PlanDescribes a Payment Deferral Plan as a potential mortgage assistance solution Tracking the Mortgage Assistance ProcessExplains what to expect during the mortgage assistance process and how to track the progress Refinancing May Be an Option for Mortgage AssistanceHow refinancing can help with financial hardship Keys to Trial Period Plan SuccessHow to successfully complete a Trial Period Plan during the mortgage assistance solution process Repayment Plan DetailsHow a repayment plan can help with financial hardship Loan Modification DetailsHow loan modification can help with financial hardship Mortgage Assistance for Military MembersMortgage assistance options and eligibility for military homeowners Short Sale InformationExplains how a short sale works and how to begin the process of being reviewed for a short sale Deed in Lieu of Foreclosure (DIL) InformationExplains a DIL and how to begin the process Terminating the FHA Payment SupplementExplains how to terminate the FHA Payment Supplement Demand Letter OverviewDescribes what demand letters are and when they could be sent

Additional Resources

Traditional Home SaleExplains how a traditional home sale can help the borrower sell the home when there is equity available HUD CounselingAn alternative method of mortgage assistance Homeowner Assistance FundProvides information on an additional resource for homeowners Unemployment ResourcesExplains resources for customers who are unemployed

Frequently Asked Questions

Your options may include refinancing, repayment plans, and loan modification.

You can complete a mortgage assistance application online and let us know what’s going on. We’ll help you determine a plan of action and next steps based on your circumstances. If you’d prefer to mail or fax your application, you can also download it.

Note: We need to have your complete mortgage assistance package (application with all supporting documentation) before we can evaluate you for available solutions. Please be aware that any collection or foreclosure processes will not be halted unless we receive the complete mortgage assistance package. Time is of the essence as foreclosure may not be able to be halted if the documents are received too close to the foreclosure sale date (this may vary by state).

The document requirements will be unique to you. The mortgage assistance application lists all required documentation. If additional information is needed during the underwriting review, we’ll contact you. Read more

Mortgage assistance is a general term that covers a variety of programs and solutions intended to help homeowners who are experiencing financial difficulty and having trouble making their mortgage payment.