Note: Transferees may qualify for successor in interest status, which allows them access to information related to this loan. However, in order to confirm this status, we need to be provided a copy of the documents mentioned above.

While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms. If you qualify for a loan modification, some potential ways to reduce your monthly payment would be through lowering your interest rate o...

This is a document that releases a borrower from their obligation to pay back the loan. The spouse remaining on the mortgage needs to qualify for the new loan using only their income and assets.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers.

What kind of assistance options are available if I cannot pay my mortgage? Your options may include refinancing, repayment plans, and loan modification. How can I get assistance if I cannot pay my mortgage? You can complete a mortgage assistance application online and let us know w...

This is a document that releases a borrower from their obligation to pay back the loan. The spouse remaining on the mortgage needs to qualify for the new loan using only their income and assets.

The eligibility for removing escrow is loan-specific, and can vary by state, so the best way to determine eligibility is to contact us. However, here are some general rules that may apply: The loan cannot have had escrow force-placed in the past. The loan cannot be an FHA loan...

While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms. If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms ...

These are loans backed by the Federal Housing Administration. But there may be state or local programs available too that help borrowers who otherwise wouldn’t be able to afford or qualify for a mortgage.

The minimum required balance is the lowest positive balance allowed in your escrow account at any given time —this positive balance is also known as a cushion requirement. This helps us minimize the impact to your monthly mortgage payment when property tax and insurance rates increas...