If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property. Document that transfers own...

However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information. Finally, if you have been making payments and have been led to believe they are going towards a trial or modification agreement, but we have ...

Around 2 weeks after your transfer date, you’ll receive a Welcome Packet from us, which includes: your welcome letter; your new loan number; a payment coupon; our contact details; and other important information.

Enter your username and Mr. Cooper will email you with instructions on how to reset your account password. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.

Did you pay on time last month? Missing your payment due date can lead to delays in your next statement. Remember, if you sign up for AutoPay you’ll never have to stress about remembering your payment due date. Please note that you cannot sign up for AutoPay if you have any outstandi...

If you’re having an issue with any part of your mortgage experience, we want to make it right. Please contact us and we will do our best to quickly resolve your issue. Here's how to get started: Chat with us. Call us at 855-805-6993. If you’re unable to resolve your issue by chat or ...

A verification of mortgage (VOM) is an official statement that verifies your existing loan terms and provides a rating of the payment history, including if the loan was current or delinquent for each month listed. It reflects only the most recent 12 months of your loan, excluding the...

You can register to get access to your online account within 7 days of your official transfer date, or as soon as your loan application is approved. If you created an online account during the originations process, you can use that same information. Get started by signing in.

A shortage means we’ve projected that your escrow account will fall below the minimum required balance in the coming year. We’ll automatically spread the shortage amount over the next 12 months and add that to your monthly payment. Note: This is one of the most common reasons that yo...

If there isn’t a financially feasible way for you to keep your home, a short sale is an option that can give you a fresh start and avoid the foreclosure process. A short sale allows you to sell your home for less than you owe on the mortgage, pending investor approval.