Payoffs Support

Payoffs Support


Whether you’re ready to sell or refinance your home, or nearing the end of your loan term, we have the payoff information you need.

Payoff Quote Request

Want to see exactly how much it will cost to pay off your loan? You can request a payoff quote a few different ways.

Who Can Request a Payoff Quote?

Only Mr. Cooper customers and authorized third parties may request a payoff quote.
You can authorize a third party to request a payoff quote on your behalf online.

How Do I Request a Payoff Quote Online?

If you’re a Mr. Cooper customer, you can request one through your online account.

  • Depending on your loan, you may be eligible for an instant payoff quote.
  • Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.

If you’re a third party acting on behalf of a Mr. Cooper customer, and the customer has already completed our third-party authorization form, you can request a third-party quote.

How Do I Request a Payoff Quote by Phone or Mail?

To request by phone, call us at 888-480-2432.

To request by mail, send us a short letter stating that you’d like a payoff quote. Be sure it includes your loan number, the address of the property, and all your most up-to-date contact information.

Send it to:
Mr. Cooper
Attn: Payoff Department
800 State Highway 121 Bypass
Lewisville, TX 75067

Payoff Quote Fees

Please note that a preparation fee up to $30 may apply to each payoff statement we generate. Additional expedited delivery fees up to $25 may apply to each payoff quote sent via web.

Feel free to call us at 888-480-2432 for clarification of applicable fees before requesting your quote.

Payoff Payment Types

Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash.

Wire Transfer

After reviewing your payoff quote, if you decide you’re ready to pay off your loan, we recommend a wire transfer. It’s secure and instantaneous.

Your payoff quote statement will include all the information you need about our receiving bank for wires.

For reference:

  • Beneficiary Name: Mr. Cooper
    (This will be a unique number generated for you on your payoff quote statement.)
    ABA/Routing Number: 021000021
    Bank Name: JP Morgan Chase Bank, NA
    Bank Address: 270 Park Ave, New York NY 10017

Certified Funds

If you’d prefer to mail your payoff, you can send a money order or cashier’s check for the full amount of your quote to:

Mr. Cooper
Attn: Payoff Department
800 State Highway 121 Bypass
Lewisville, TX 75067

As always, if you have any questions, don’t hesitate to contact us.