We receive tax bills for escrowed accounts, so you don’t need to send us your copy unless the bill is for delinquent taxes or a supplemental/interim tax. Please write your loan number on it first, and then send to any of the following:

If your loan is escrowed, we’ll pay the taxes around 10 business days prior to the date penalty and interest amounts will begin to accrue. We’ll let you know when that happens.

We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due. Note: Our secure, automated phone system can also send you a one-time link to view your statement...

Having an escrow account is all about convenience. It means that you never have to worry about when property tax and insurance bills are due because we make the payments for you.

However, with an approved 100% tax exemption, you pay nothing and we do not collect funds in your escrow account to pay taxes. Common examples of 100% tax exemptions involve senior citizens and disabled veterans.

You can verify any amounts paid for taxes and/or insurance by looking at the payment history on your previous monthly statements or by contacting your taxing authority or insurance company.

As a buyer, you only pay for the portion of the tax period that you own the home. So, if your new loan starts December 1st, you’ll typically only owe for only that month and the previous owner will pay 11 months’ worth of taxes at closing.

You can verify any amounts paid for taxes and/or insurance by looking at the payment history on your previous monthly statements or by contacting your taxing authority or insurance company.

Your statement will be available online around the middle of January, leaving you plenty of time to reference it for filing your taxes. If you are not signed up for Paperless, your statement will be mailed to you by January 31st.

On your monthly statement, you’ll see what you owe and how much is going to principal, interest, escrow (taxes & insurance), and anything else. Other key information on your monthly statement includes year-to-date amounts and your current interest rate.