Find answers to common questions about mortgagee clause, a term that refers to the lender's interest in your property. Learn how to update your mortgagee clause if your loan was transferred to Mr. Cooper and what to do with optional insurance products.

What kind of assistance options are available if I cannot pay my mortgage? Your options may include refinancing, repayment plans, and loan modification. How can I get assistance if I cannot pay my mortgage? You can complete a mortgage assistance application online and let us kn...

You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more. Here’s a video on how it works and where to find it: © 2025 Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is ...

What is SOFR, and how does it relate to my ARM loan? The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index. Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) ind...

It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year. At Mr. Cooper, we’re determined to set a new industry standard for personal attention and customer satisfaction. We’ll do everything possible to ma...

Note: You’ll need to notify your insurance company about the transfer and update the Mortgagee Clause on your policy— here’s how. Want to jump straight to your specific information? Visit our Welcome page. If the transfer is complete, you can create your new online account from the...

Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage.

Manage all insurance & tax details for your mortgage.

How do I set up my online account? All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

You’ll need to notify your insurance company that your loan was transferred to us and that they’ll receive payments from us now. Give them your new loan number and have them update the mortgagee clause on your account to: