When your 1098/1099 is available, form differences, and scenarios for year-end tax statements

What, when, and how to send updates if your insurance policy changes

Mortgage Assistance Options, Loan Modification, Reinstatement, Repay, Pandemic Forbearance Plans

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways. Note: We do not accept debit or credit card payments at this time.

We’ll send you an Escrow Review Statement that explains the results of the escrow analysis. Your statement will inform you whether your monthly payment is going up or going down in the year ahead, based on this year’s tax and insurance payments. You may also end up with a shortage (t...

Disaster Forbearance Plan Select " Request Now " to obtain information and request assistance online. You’ll be guided through the process step-by-step and will be asked the same simple questions that our agents would cover with you on a phone call.

If you’re having an issue with any part of your mortgage experience, we want to make it right. Please contact us and we will do our best to quickly resolve your issue. Here's how to get started: Chat with us. Call us at 855-805-6993. If you’re unable to resolve your issue by chat or ...

If you are not signed up for Paperless, your statement will be mailed to you by January 31st. The Form 1098 —also known as Mortgage Interest Statement — is used to report the amount of interest and related expenses you paid on your mortgage during the tax year.

A shortage means we’ve projected that your escrow account will fall below the minimum required balance in the coming year. We’ll automatically spread the shortage amount over the next 12 months and add that to your monthly payment. Note: This is one of the most common reasons that yo...

Learn how to contact Mr Cooper by chat, message, phone, mail or social media if you have a problem with your mortgage. Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries.