Hundreds of thousands of loans change hands in this way every year. At Mr. Cooper, we’re determined to set a new industry standard for personal attention and customer satisfaction. We’ll do everything possible to make your transition smooth, simple, and transparent.

It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year. Your account was transferred because your previous servicer sold your loan to us, your new servicer.

Note: Transferees may qualify for successor in interest status, which allows them access to information related to this loan. However, in order to confirm this status, we need to be provided a copy of the documents mentioned above.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

The terms of the loan remain exactly the same. This means the interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your prior servicer.

Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere. Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer.

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

If they did transfer, your first payment may be delayed by up to 10 days but there won’t be any late fee or credit impact. After that, payments will be drafted on the regular date. If they didn’t transfer, you can sign in to your account to quickly set up AutoPay.

The most common reason is due to an increase in property taxes or insurance premiums. Learn about how your escrow analysis can change your payment. It could be due to a modification, balloon payment due soon, or a scheduled adjustment to the interest rate. You can view payment de...

What if I have more than one loan? It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.