Learn how to handle an insurance claim check from your insurance company after a disaster. Find out when we may endorse, deposit, or distribute the funds to you.

Manage all insurance & tax details for your mortgage.

Write a check or get a money order payable to “Mr. Cooper.” Once we receive your payment, it may take a few days to reflect on your account. However, your official payment date will be the date we receive it.

If you have a surplus of more than $50 and your account is current, we’ll send you a check within 30 days of the escrow analysis. If the surplus is less than $50 and your account is current, we’ll spread the surplus over the next 12 months to reduce the monthly payment.

We’ll send out your monthly statement no later than 2 weeks before the next due date. Whenever needed, you can also view your statement online to find out what you owe and when it’s due. Note: Our secure, automated phone system can also send you a one-time link to view your statement...

When a disaster strikes your home, your insurance company may issue an insurance claim check, which can also be called loss draft funds. A claim check is meant to cover various costs, including repairs.

File an insurance claim with your provider for damages related to the disaster. Apply for mortgage assistance with us. Register for disaster assistance with federal, state, and local agencies. (This assistance may cover expenses that your insurance company doesn’t.)

Recasting a mortgage happens when you put down a lump-sum payment toward the principal balance and the lender re-amortizes the loan. Since you are paying down your principal by a large amount, your monthly payment will be lowered, but your interest rate and loan terms will remain the...

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways. Note: We do not accept debit or credit card payments at this time. Why did my monthly payment change?

Learn how to endorse, send, and track your claim check to Mr. Cooper. Find out how to handle insurance claim checks (also known as loss drafts) issued by your insurance company after a di...