Changing Account Information: Name, Property Address, and More

If you need to update account information, such as your name, Social Security Number (SSN), property address, or property type, you’ll need to submit a written request including your account number and required documentation.

Note: Your mailing address, email address, and phone number can easily be changed on the Settings page.

What We Need:

The required documentation depends on which information you want to change:

Name

You may need to change a name due to a divorce, legal separation, or death.

To question this change, you’ll need to provide two of the following:

State ID or Driver’s License
Passport
Military ID
Marriage Certificate
Divorce Decree or Legal Separation Agreement (signed by a judge)
Social Security Card
Court Order that confirms legal name change

Social Security Number (SSN)

The most common reason for changing a Social Security Number is for cases of serious identity theft.

To update an SSN, you must provide both of the following:

Updated Social Security Card; and
Any one of the following second forms of identification:
- State ID or Driver’s License
- Passport
- Military ID

Property Address

Changing the property address is rare but may be required by the local taxing authority for purposes of ensuring that location data aligns with public safety systems (911).

For this update, you need to provide one of the following:

A letter from the county or municipal office stating the old and new address;
Recent property tax bill reflecting the parcel/tax ID with the confirmed situs/property address; or
The public safety system address change letter stating the old and new address.

Property Type

This one is rare, but you may need to change your property type due to zoning law updates, changing the use from primary residence to a rental property, or another reason.

You’ll need to provide one of the following to request this change:

Property appraisal report (a document created by an appraiser that outlines your property’s value based on several factors); or
County assessor property information (information about a property and its value, maintained by your county’s tax assessor, that is used to determine property taxes).

Where To Send:

Please send your written request to us at:

Email: ResearchIncoming@mrcooper.com
Fax: 972-459-1611
Mail:

Mr. Cooper
PO Box 612488
Dallas, TX 75261

Note: Please give us 5–7 business days to update the account once we receive the information.