Contact Us

How Can We Help You?

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Mailing Adresses

For Payments

Mr. Cooper
PO Box 650783
Dallas, TX 75265-0783

Notice Of Error/Request For Information

Including notices of error, complaints, requests for information, or other qualified written requests
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741

For Overnight Mail

Mr. Cooper
800 State Highway 121 Bypass
Lewisville, TX 75067

For Overnight Payments

Mr. Cooper
3000 Kellway Drive, Suite 120
Carrollton, TX 75006

Additional Support

For more ways to reach us, including business hours,

Accessibility Under the Americans with Disabilities Act

If you have a question or comment about our accessibility practices under the Americans with Disabilities Act, contact one of our accessibility coordinators using one of the methods below.

Relay Services

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices.
You can find more information on the FCC website.

Translation Services

We provide verbal translation services for any customer who indicates a language preference other than English. Please contact our Customer Service department at for further assistance.

New York Residents: You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at

What Holidays Is Mr. Cooper Closed?

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

ic-alertNote: If your payment arrives on one of these days, we’ll post it to your account the next business day when we’re back in the office. But we’ll credit it for the day it arrives.

Transfer of Ownership

If you need to notify Mr. Cooper of a transfer of ownership or to become a successor in interest for a Mr. Cooper loan, learn more about the different options or contact us using one of the methods below.