What kind of assistance options are available if I cannot pay my mortgage? Your options may include refinancing, repayment plans, and loan modification. How can I get assistance if I cannot pay my mortgage? You can complete a mortgage assistance application online and let us know wha...

You can quickly apply for mortgage assistance online. If you’d prefer to mail or fax your application—or if you don’t have an online account—you can download it here. Note: If you're currently engaged in an active bankruptcy, please consult with your attorney before submitting a mort...

Complete a mortgage assistance application online now and let us know what’s going on. We’ll help you determine a plan of action and next steps based upon your circumstances. You can also contact us if you have questions or need to speak with an agent. What mortgage assistance is ava...

If you qualify for a loan modification, some potential ways to reduce your monthly payment would be through lowering your interest rate or extending the term of the loan. Specific eligibility requirements may vary depending on the loan’s investor or other factors.

We have several options to submit your documentation: Online: Sign in to your online account. However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

Find out how to handle insurance claim checks (also known as loss drafts) issued by your insurance company after a disaster. Learn how to endorse, send, and track your claim check to Mr. Cooper.

Find out how to handle insuranceclaim checks (also known as loss drafts) issued by your insurance company after a disaster. Learn how to endorse, send, and track your claim check to Mr. Cooper.

Not impacted by a disaster but still need mortgage assistance? Click here to explore additional mortgage assistance solutions. Review our FAQs or explore topics below for additional information.

When a disaster strikes your home, your insurance company may issue an insurance claim check, which can also be called loss draft funds. A claim check is meant to cover various costs, including repairs.

If you receive a loss draft check, call 866-825-9302 for next steps. Learn how to file an insurance claim, apply for mortgage assistance, and register for disaster assistance after a dis...