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Does Mr. Cooper own my mortgage? Short answer: No. Mr. Cooper is your mortgage servicer. That means we take care of the day-to-day stuff — things like escrow, taxes, insurance, and most importantly, processing your monthly payment. While we don’t decide which relief options are offered, we are here to help you understand what’s available to you.
How did I end up with my mortgage owner?
After a mortgage is created, it’s usually bundled up with other mortgages and sold as an investment. The process is a little complicated (okay, it’s very complicated), but in the end your mortgage ends up being owned by an investor. That means you are technically paying that investor back for the money you used to buy your house. You’ve probably heard of the largest mortgage investors, entities like Fannie Mae and Freddie Mac (these are called Government Sponsored Enterprises, or GSEs for short).
How do I find out who owns my mortgage and what assistance I qualify for?
When your mortgage was funded, you probably got a letter explaining who owns your loan. If you didn’t save that letter and can’t remember what it said (completely understandable!), Fannie Mae and Freddie Mac both have a simple online tool you can use to search for your loan. Since the majority of Mr. Cooper loans are owned by Fannie Mae or Freddie Mac, there’s a good chance your loan is owned by one of these investors:
To see what assistance you may qualify for, simply log in to your Mr. Cooper online account and click Applying for Mortgage Assistance.