Dear Mr. Cooper Family,
I want to start by thanking you for being a Mr. Cooper customer. Our team members continue to work hard every day to keep the dream of homeownership alive for more than 4 million homeowners like you.
2022 was another big year. Most importantly, we helped more than 150,000 customers in need with forbearance plans and loan modifications. Additionally, we continued to invest in your homeownership experience. We eliminated payment transaction fees, created an enhanced digital mortgage application tool, and launched Mr. Cooper RightMove to make buying and selling a home simpler.
Looking ahead to 2023, we know things feel a bit uncertain. While we can’t predict the future, we can promise you this: whatever happens, Mr. Cooper will be there to support you. We will continue working tirelessly to make your homeownership experience better than ever. It’s a privilege to have you as our customer, and we will always do what we can to help keep your dream of homeownership alive.
On behalf of the entire team at Mr. Cooper, thank you for being part of our family. We wish you a wonderful holiday season and happy new year.
Chairman & Chief Executive Officer
Mr. Cooper Group