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At Mr. Cooper, we know how important it is to feel safe at home. If you’ve been impacted by a natural disaster or are preparing for one, we’re here to help you get back on your feet as quickly as possible. Check out the articles below for information on immediate resources that may be available to you—or scroll a bit further to learn how you can prepare.
Respond to a disaster
- After a Disaster: Filing an Insurance Claim, Applying for Mortgage Assistance, and More
- Disaster Forbearance Plan FAQs
- 4 Tips To Follow After a Natural Disaster
- 8 Tips for Finding the Best Contractor
- Recovering After a House Fire
- California Wildfires: Mr. Cooper Is Here to Help
- New Wildfire Insurance & Tax Relief Announced for California Residents
- California Wildfires: Property Assessments/Tax Bills FAQs
- The Homeowner’s Guide for Dealing with Winter Storm Damage
Prepare for a disaster
- 6 Types of Insurance for Natural Disasters
- Is Your Home Underinsured? 3 Steps to Make Sure You’re Covered
- Flood Insurance 101
- Build an Emergency Survival Kit for Your Family & Home
- Natural Disaster Preparedness: How To Prepare for a Natural Disaster Beforehand
- 10 Power Outage Supplies Every Homeowner Needs for Emergencies
- 10 Last-Minute Home Emergency Tips & Hacks
- How To Prepare Your House for a Hurricane
- How To Prepare for a Tornado
- Winter Safety Tips for Storm Preparation
See additional resources in our library →
Need quick answers on mortgage assistance?
Visit our Help Center’s Mortgage Assistance page or access our chat. Chat is available on our main website— mrcooper.com—and in our Help Center.
- Live agents are available during the following hours:
- Monday – Thursday, 7 a.m. – 8 p.m. (CST) and
- Friday, 7 a.m. – 7 p.m.
- Our virtual assistant is available 24/7
You can also contact us from your online account. Sign in to reach a live agent or to leave a message in your secure Message Center. For the best chat experience, please sign in first. Create an online account here.
