How do you build your dream career? For Toniqua Green, VP of Corporate Social Responsibility, it took a mix of serendipity, hard work, and persistence. After relocating to Texas in 2006, Toniqua posted her resume on CareerBuilder. Shortly after, she received an invitation to an open house for a call center position and hasn’t looked back since.
After spending three years in the call center, Toniqua moved to the foreclosure department where she went from specialist to team lead to manager and, eventually, VP. Today, Toniqua continues to make a difference by partnering with agencies to provide mortgage assistance for homeowners in need.
Toniqua believes that anyone with the right attitude can do well at Mr. Cooper. Amongst her pearls of wisdom, she notes that you should always explore options that you don’t think you’re ready for because if you give it a shot, you might surprise yourself. Read on to find out how Toniqua’s experience at the call center gave her the strong foundation she needed to launch her career at Mr. Cooper!
What are the top three things you learned in the call center that have helped you in your subsequent roles?
1. Life happens, and we will all need help at some point.
2. Quality over quantity.
3. Being coachable and always willing to help others will get you noticed and presented with more opportunities.
Why do you think your experience in the call center provided a strong foundation for the rest of your career?
The call center taught me how to have “healthy” competition with my peers. It also gave me thick skin as I learned not to take the customers’ frustration personally. It took me some time to realize that they weren’t upset with me. They were upset that they found themselves in a situation that is threatening the very place where they should be at peace (HOME). It taught me how to be compassionate, yet effective.
The call center is a great starting point, especially if you’re limited by no experience or maybe don’t even know what a mortgage is. It is a great place to make lifelong friendships.
Knowing what you’ve learned and experienced, what advice would you give your former self?
Don’t be afraid to advocate for yourself. You will be glad you stayed the course.
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