Below are categories of personal information we collect and disclose, and the business purpose(s) for how we use it:
We also may receive information from other sources, such as an internet advertiser, a mortgage lead generator, your prior mortgage servicer, or government entities from which public records are maintained.
And we gather information using cookies and other online tools and technology. But, if you are not logged into your online account, this type of information is not collected or maintained in a manner that is considered personal information. In other words, we collect some information about our anonymous website visitors, but we do not attempt to identify our visitors by name or profile. We only identify you by name when you submit a webform with your personal information or log into/register on our Mr. Cooper customer portal.
We primarily use personal information to maintain or service mortgage accounts, provide mortgage financing and to offer you relevant financial products and services. This information helps us make decisions about your account, protect you and us against fraud, and provide you with a better digital experience when you use our mobile app or websites.
You could say that we collect, process, store and disclose your information.
For example, we work with other companies to help us give you a better customer experience. We call them “service providers” and they assist us with the origination or servicing of your loan. Service Providers are under strict, contractual restrictions to do only what we say with your information — nothing more. In other words, these service providers are not able to sell or share any of the personal information they receive from us except as we permit.
Our service providers help us in in different ways including but not limited to: auditing our processes, detecting fraud, debugging applications, upgrading our technology or performing functions on our behalf.
We disclose with the following types of firms: accountants, auditors, couriers, consultants, information security, information technology, investors, advertising networks, web and app developers, and other financial institutions. We also sometimes disclose with credit bureaus and affiliates in accordance with the federal Fair Credit Reporting Act.
You can submit your request to correct here. You can also call our Customer Service team at 833-685-2565.
Have other information to update? Click here to make changes to your contact information and notification settings.
As a financial institution, Mr. Cooper collects information pursuant to the Fair Credit Reporting Act as well as the Gramm Leach Bliley Act. We also collect information that results from commercial transactions with businesses that is not subjected to the CCPA. This type of personal information is exempt from the CCPA.
Information we collect, store or disclose in connection with providing you a financial product or service, such as your mortgage, is exempt. That’s because your financial information is already regulated by federal law, and we leverage administrative, physical and technical methods to safeguard this information.
And even if you’re not a customer of ours, we might need to keep some of your information to: complete a transaction, prevent or detect fraud, or comply with a legal obligation. While we may not delete your information, we will always use it for a lawful purpose that aligns with what you would expect given your relationship with Mr. Cooper.
To submit a Deletion Request, please click here.
To submit a Right to Know Request, please click here.
Note that the written authorization must be signed by the consumer about whom the request is submitted as well as notarized.
For non-customers and customers who do not want to log-in to their online accounts, we collect personal information that will help verify the person making the request. We leverage a third-party identity verification service that permits us to cross-check your personal information against a database to ensure that the information supplied is valid and accurate. We will require at least the following information in order to verify a request under the CCPA: name, home address, phone number, email address and the last four digits of your social security or date of birth.
As of December 7, 2022