After a customer on the loan has passed away, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Death Certificate – This document is used to validate the death of the customer and make the necessary updates to the account.

Major financial accounts — like IRAs, 401 (k)s and stockholder accounts — typically have online account settings where you can designate a beneficiary (or beneficiaries). Consider setting this up, and also include the designations with the information in your will.

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

Major financial accounts — like IRAs, 401 (k)s and stockholder accounts — typically have online account settings where you can designate a beneficiary (or beneficiaries). Consider setting this up, and also include the designations with the information in your will.

DIL means that you voluntarily transfer ownership of your home to your lender, the lender terminates the loan, and the remaining balance due is forgiven. Note: A DIL may have tax consequences and/or impact your credit, so you’ll want to contact your tax advisor to discuss these poten...

To find the username for your online account, visit the Forgot Your Username page. If you also need to reset the password, you can visit the Forgot Your Password page. What if I have more than one loan? It’s easy to toggle between your loans. Just use the handy loan switcher feature ...

Major financial accounts — like IRAs, 401 (k)s and stockholder accounts — typically have online account settings where you can designate a beneficiary (or beneficiaries). Consider setting this up, and also include the designations with the information in your will.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date. other important information.

Payoffs must be made via certified funds—wire transfer, money order, or cashier’s check. Please do not send personal checks, certified personal checks, or cash. Your payoff quote statement will include all of the information you need about our receiving bank for wires. Note: We sugge...

Learn how to resolve common problem... Find the phone number, chat option, mail address, and online form for Mr. Cooper customer service, payoff quotes, and other inquiries. If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to n.....