The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide.