I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answer my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase “customer service” has become “taboo” and rarely is shown in the service industry. But Mr. Tom took “customer service” to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with.