I just wanted to take the time to send my thanks to Mr. Cooper and especially Michael for helping me re-finance my loan with your company. In today’s world not enough “good” things are said when people help people. We all too often are quick to say how bad someone or something is so I wanted to be certain my message got across to Mr. Cooper. Michael was very quick to reply to my inquiry and worked efficiently and swiftly to provide me with all my options. His efforts allowed me to lock in at the absolute low point of the market and I could not be any happier. Cassandra was the processor and she was also right on top of her part and got the necessary paperwork and signatures to get this done. She worked closely with me to get the underwriter the information that they required. She pulled together the closing quickly and it went off without a hitch. I hope Mr. Cooper appreciates having people like this representing their company. Please have a great day!