WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loan Read More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
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01/31/2019
I just wanted to pass along my very positive experience I had with Scott as he guided me through the Read More VA refinancing process. From the start, he had a positive attitude and showed himself to be very knowledgeable about the details of the process and made sure I understood everything, was very responsive to any of my questions and went out of his way to assist me if necessary to ensure a successful closing. It was a pleasant experience! Read Less
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01/30/2019
Just wanted to reach out and let you all know how great the new mobile app is. Really happy about Read More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
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01/25/2019
Hello Melissa. I really appreciate your team’s help with my Loan. I received exceptional customer service., I want you and Read More your team to know that I experienced high quality customer service from the day I started processing my application till the end. I had several conversations with Nicholas, very professional and customer oriented. The very first person who called me explained the whole process in simple language which I could understand and made me very comfortable with the process. “Kudos” Mr. Cooper Team! Read Less
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01/24/2019
Thank you, Jack, from the bottom of my heart! You worked so hard on this for me and it did Read More not go unnoticed. This is the change I have been needing and it wouldn't have been possible without you and all your hard work. I am just so appreciative of you and your company. Read Less
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01/17/2019
I just wanted to send you a message to thank the CEO for having the vision to create a mortgage Read More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
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01/16/2019
Just want to thank you and let you know how much I appreciated your helping me to refinance my home. Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
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01/15/2019
Thank you so much for all of your help. We have bought and refinanced many times in the past. You Read More have made this a smooth experience. Flawless and painless. Thank you and Kyle for your quick feedback, your ability to make me believe I am a priority and allowed me to feel you were always working in my family's best interest. Read Less
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