WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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04/02/2019
Hi Becki and John. I can’t thank you enough for all of your support during this process. You were exceptional!Read More If there is somewhere that I can give feedback on your service I would be very happy to share. Thank you again for everything. New kitchen coming! Take care. Read Less
04/02/2019
As you know, buying a new home is both exciting and terrifying at the same time - I find itRead More absolutely necessary to take the time to send a message regarding our Mr. Cooper experience. When my husband and I decided to purchase a new home we contacted our current lender, Mr. Cooper, and we couldn’t be happier that we did!! From our very first phone call, Chris was outstanding! Chris exudes a level of professionalism, knowledge and patience that is unsurpassed. His very pleasant personality put me at ease with every conversation and he immediately earned my trust so I just knew (because he promised) that he would do everything in his power to close our loan. Chris was extremely responsive to our requests and questions at all times of the day including weekends from the pre-qualification phase right through conditional approval! I am thankful not only to Chris, but also to Chelsea, his assistant. I know she was working hard behind the scenes to make things happen! And to Julianne, how fantastic! She accomplished the biggest challenge of all, building our file and getting it through the underwriting process. What a job she had to do, and all the while she was so pleasant and kind. With every request she was thorough and had no problem explaining the finite details and talking through best/worst case scenarios. I truly felt as though she was as excited about the outcome as we were! From the outset we were challenging – and yet, here we are, all moved in!! Kudos to the team! Read Less
04/01/2019
Hi Shawn. You truly do an awesome job! Seriously the best mortgage loan experience I’ve had (and I’ve had plenty).
03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process.Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first timeRead More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr.Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience,Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service sheRead More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less
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