Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that my wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake’s as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!!