Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the process to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends.