I wanted to take a moment and let you know how well Lee handled our loan processing with Mr. Cooper. We refinanced and had a cash out amount. Lee gathered all the paperwork and took the time to explain everything in detail. She was expeditious in asking and returning paperwork. She interfaced well though email as well as by phone. Even when I overlooked a final signature she caught my error and walked me through resolving it in the nick of time. I think Lee is a valuable, integral employee. It was a pleasure to work with her.