I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. My husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you.