I’ve expressed the total joy and satisfaction that we received from this refinance of our home. We wanted to share with you the outstanding/professional job Joanna did in processing our loan. She took the time to listen to all of my questions and often confused ones. If we didn’t understand something, I could e-mail or call Joanna and she would respond quickly with the answer. I had started my search for a company, bank etc. to help with our refinancing, none made us feel comfortable with our concerns. Then I decided to try Mr. Cooper our current mortgage co. We are so very happy we stayed with Mr. Cooper. Everything Joanna told us she kept her word, if something changed she told us upfront. Because of Joanna’s professional, courtesy and effort in explaining what we needed to do, and how your tracking web center works made it all exceptionally easy. As a result my wife and I believe Mr. Cooper have a dedicated and valuable asset in Joanna. Oh, last but not least the time it took to process our loan, unbeatable by anybody.