My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wanted to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It’s not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen.