I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinance process.
We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate.
However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words.
I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated – with respect, honesty, and commitment. Incredibly, it’s people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments … I actually want to pay my mortgage each month and see the great messages on your site!
We just found out that our loan has funded and I can’t thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments.
Thank you for having such great people like Kathy on your team! She is amazing!