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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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09/21/2018
Hi John. Thank you so much for all your help in the processing and closing of my refinance. You have Read More been so very helpful and considerate in helping me to get this done. If all employees of Mr. Cooper are as helpful and considerate as you and Anthony, it is truly a wonderful company, and I would recommend it to everyone. Thanks again for your help. I really appreciate it. Read Less
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09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient with Read More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
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08/30/2018
I know excellence when I see it. Working with Adam, during my recent Mr. Cooper refinance was a testament to Read More this. Every question competently answered, reliable beyond belief, and client satisfaction were above the mark throughout the process. I actually enjoyed the process, which came as a surprise to me, because I knew Adam had my back. The process was timely, painless, and I know that I'm financially ahead because of it. I would work with Adam and Mr. Cooper again without a doubt. Thank you for providing such a thoughtful, engaging, and knowledgeable sales team lead/mortgage professional. Read Less
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08/30/2018
Thank you so much Jessica, and a big thank you to Randy also. I have had such a good relationship Read More with Mr. Cooper now throughout the years you guys are terrific! Once again, Jessica you have been so helpful your group at Mr. Cooper has made a family very happy and secure in our new home. Read Less
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08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. Lee Read More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less
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08/24/2018
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan. Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less
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08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should be Read More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less
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08/18/2018
I just wanted to take the opportunity to tell you how great my experience has been with Tucker and Lorena Read More throughout my refinancing process. Tucker was so helpful in explaining all of my options and helping me understand the terminology, as well as weighing out the cost and benefit of all of my options. He and Lorena walked me through the entire process and were always available to answer my questions. Lorena went above and beyond to help get all of the needed documents to close on time. These two are invaluable assets to your company and customers! Read Less