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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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11/13/2018
Everyone was very helpful and courteous
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09/28/2018
The refinancing application at Mr. Cooper was a little tough because I have an older home, but their reps helped Read More me through it. They were quick to call back and take care of things. Overall, working with them has been good. Read Less
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09/26/2018
Every one did a very good job through out the entire process.
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09/24/2018
The best and simple as you can get.
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09/24/2018
It was a very smooth process and went through quickly. Everyone went out of their way to make it happen. Read More We are very thankful. Read Less
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09/24/2018
The process of obtaining a mortgage for my first investment property was nervewracking. The reps who do this work must Read More put up with a lot of upset customers. The main issue seemed to be the demands of documents from underwriting. They were very tough. There should be some clear cut guidelines as to what you do or do not expect from customers during the process - like don't move cash or open up - or use - credit lines. Fortunately, my credit is superb - and it was not an issue - after staging my business finances. One superstar you have is Ceasar. He is outstanding. He knew how to get the process moving - because at one point it was stalling out. Ceasar also gave me great comfort that Mr Cooper wanted my business and valued me as a customer. He provided excellent customer care!!! He communicated with me and kept me posted. The loan was dragging along and it looked like it was going south from my perspective. I was about to tell Mr Cooper to forget it, but Ceasar saved the day!!! He is on the ball - and saved this customer. Thank you, Ceasar! Five stars for Ceasar!!! Read Less
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09/23/2018
The people at Mr. Cooper made the whole process as painless as it could be and were always very prompt Read More and attentive. I think they should have been more upfront about the costs associated with a refinance loan. The whole process took less time than I thought it would. Read Less
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09/12/2018
The representative was courteous and thorough and informative. Our experience with this group was very rewarding and professional. We Read More have never had this type of involvement where the representative continually updated you on what was going on and answered questions without hesitation. Read Less
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