Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Good afternoon. I want to share our short story and thank you for the wonderful assistance we received with ShawnRead More and Lisa from Mr. Cooper. Our mortgage and settlement situation were not the typical experience. Our new home was hit with a violation during the inspection phase which substantially delayed our closing. We were required to completely shut down the mortgage application for a lengthy period of time. Shawn and Lisa assured us that the process was on hold and we would not lose the progress we had made so far. Throughout the delay Lisa routinely checked in with us and we were grateful for that. When we crossed the major hurdle of our Septic Repair, it was then time to rapidly close out the transaction. Shawn promptly secured us our loan rate and Lisa then resumed under writing. We required a few additional documents which Lisa asked us to obtain and closed up our loan process. Without their help throughout this lengthy process, and Lisa and Shawn’s calm reassurance over the phone, I am confident to say that my wife and I could not have made it to the end. Thank you Mr. Cooper and the team. Read Less
If the world in general worked as well and smoothly as this refinance process did, this truly would be aRead More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
Hey Jon. If I can do anything to review the services for you or Rob, please let me know becauseRead More you guys have been so professional, helpful and warm in your approach to everything that it has been wonderful! I was so worried about the whole mortgage process and everything, but everything was so smooth and done with care and professionalism. I could not have asked for a better experience. Thank you for everything from you, Rob and the entire Mr. Cooper team!!! My family is now in the house that we could only dream about - five minutes from work, two blocks from a country club with beautiful, scenic views. Thank you, thank you, thank you! Read Less
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enoughRead More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. TheRead More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
Just want to thank you and let you know how much I appreciated your helping me to refinance my home.Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
Thank you so much for all of your help. We have bought and refinanced many times in the past. YouRead More have made this a smooth experience. Flawless and painless. Thank you and Kyle for your quick feedback, your ability to make me believe I am a priority and allowed me to feel you were always working in my family's best interest. Read Less
It has been an absolute pleasure working with Duke and Randy on a re-finance for our rental property. The processRead More was extremely smooth and efficient. They provided assistance, guidance and updates every step of the way. We knew the status of the loan at any given point or if there were any additional information needed from us. They are very thorough and detailed oriented. I will not hesitate to work with Duke and Randy in the future. I will also recommend them to anyone looking for a home loan. Read Less