WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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05/15/2019
Claudia and Douazong. We closed on the new house and I wanted to reach out and say a huge THANKRead More YOU to both of you for making my refi process so smooth. I really appreciated the quick response from both of you whenever I had any questions. You both were awesome in explaining every small detail of the process and were very patient with me throughout the process. Once again, thank you! Read Less
04/25/2019
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your helpRead More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
04/19/2019
Hi Michael. As you may remember I had a rocky start trying to get my loan refinanced. I’m so gladRead More I didn’t give up on Mr. Cooper's teams. You and your team are fantastic. You had Kyle get a hold of me instantly after listening to me vent/grip. Kyle was extremely professional, followed through with every single thing he said he would do, emailed me or called to make sure I didn’t have any further questions and that I was still being taken care of. I feel Kyle went above and beyond what he needed to do to figure out how he could get me refinanced, instead of telling me no or ignoring me hoping I don’t call back. Gamey as well. Once Gamey came into the picture I received the same professional, courteous, outstanding service! Both were always patient and very, very knowledgeable. What a pleasure to work with both of them. I’ll tell you Michael, if I could afford a billboard, with pride, I would put one up expressing how great Mr. Cooper is, how professional they are, caring and patient the staff is. Starting with you, Michael, and then working with Kyle and Gamey, I felt all the pressure to get this refinance done, ease from me and here I am now with my closing complete. All by myself, I didn’t have to borrow money or reach into my retirement fund. After the first hiccup (not with Kyle or Gamey) everything since was outstanding, outstanding, outstanding!! Thank you to the three of you for helping me get done what needed to get done. In such a timely professional caring and courteous manner. Read Less
04/09/2019
Recently I completed the process of re-financing my mortgage with Mr. Cooper. During this time, I had some obstacles toRead More contend with regarding the house in order for the new loan to be approved. Throughout my loan process, and the issues I had to fix with my house, both Theresa and Stephanie were instrumental in making this “experience” manageable and most of all “painless”. During this time, both ladies answered all my questions professionally, returned my phone calls in a timely manner, guided me through the steps that needed to be completed, and most of all worked with my loan application to get me the best rate and outcome possible. They kept in constant contact with me, sometimes two or three times a week, updating me on the process or checking in on the status of my repairs. They understood the financial situation I was in and guided me towards the best solution possible, saving me hundreds of dollars on my mortgage and paying down some bills. But what really stood out was how they interacted with me. They were kind, caring and compassionate to me and my family. They listened to me “vent” when needed and treated me like I was their number one priority. With that said, Mr. Cooper should be proud to have employees like Theresa and Stephanie. It was a pleasure to work with them and I hope that your company gives these two ladies the accolades and credit they deserve. Read Less
04/06/2019
I was very satisfied with the service I was provided with from Mr. Shawn and Mr. Duke. They answered allRead More my questions and were very responsive to phone call and emails. They made the process easy and were very professional. Read Less
03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process.Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience,Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy.Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less