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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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01/03/2019
I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease Read More of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific! Read Less
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12/14/2018
I wanted to write to tell you that my husband and I had the GREAT pleasure of working with Jack Read More on the refinancing of our mortgage. He was by far the best mortgage professional we have ever worked with and I will and have recommended him to others. Our process was quick, painless and of the upmost professionalism. My husband and I would like to thank you for your firm's well run process and look forward to being a client of yours. Read Less
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10/27/2018
My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wanted Read More to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It's not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen. Read Less
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10/18/2018
Dear Andrew and Ginger. I am writing to thank you again for your efforts with respect to my loan application Read More with Mr. Cooper. I much appreciated your prompt and considerate responses to all of my questions throughout the process. I also might have given up if it weren't for the encouragement of Andrew in the initial phase of the loan. I know that this is all part of your job but I do think that you are both very good at it. I will recommend your services to my friends. Read Less
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09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient with Read More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
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08/17/2018
Patti went above and beyond helping us with several snags along the way. Her positive attitude and willingness to help Read More any way possible made this experience a pleasure. Her professionalism combined with a great personality make her a true asset to Mr. Cooper! Read Less
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08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who was Read More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
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06/11/2018
I wanted to express to you how much I appreciate your work on my refinance loan. You are a top Read More notch processor. I never felt like I was uninformed or waiting for answers. Your response time to my calls or emails was very quick. I was very comfortable with everything from the beginning and through disbursement. I have spent many years in the mortgage business and have met only a few people with your customer service skills. The level of service that you provide is a rare occurrence in many industries. I sincerely Thank you, and if anyone asks me for a lender referral, I won't hesitate to refer them to Mr. Cooper. Read Less