WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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02/16/2019
I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. MyRead More husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you. Read Less
01/16/2019
Just want to thank you and let you know how much I appreciated your helping me to refinance my home.Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
01/11/2019
Good morning Devyn and Michelle. Again, I would like to thank you, most sincerely, as this is a humble noteRead More of appreciation for the outstanding customer service you provided me. Please accept my gratitude towards the two of you and your customer care for your speedy and efficient services. I would love to recommend your company to anyone who needs loan mortgage company. Keep up the good work. Read Less
12/14/2018
I wanted to write to tell you that my husband and I had the GREAT pleasure of working with JackRead More on the refinancing of our mortgage. He was by far the best mortgage professional we have ever worked with and I will and have recommended him to others. Our process was quick, painless and of the upmost professionalism. My husband and I would like to thank you for your firm's well run process and look forward to being a client of yours. Read Less
08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should beRead More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less
06/11/2018
I wanted to express to you how much I appreciate your work on my refinance loan. You are a topRead More notch processor. I never felt like I was uninformed or waiting for answers. Your response time to my calls or emails was very quick. I was very comfortable with everything from the beginning and through disbursement. I have spent many years in the mortgage business and have met only a few people with your customer service skills. The level of service that you provide is a rare occurrence in many industries. I sincerely Thank you, and if anyone asks me for a lender referral, I won't hesitate to refer them to Mr. Cooper. Read Less