WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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05/06/2019
Good afternoon. I want to share our short story and thank you for the wonderful assistance we received with ShawnRead More and Lisa from Mr. Cooper. Our mortgage and settlement situation were not the typical experience. Our new home was hit with a violation during the inspection phase which substantially delayed our closing. We were required to completely shut down the mortgage application for a lengthy period of time. Shawn and Lisa assured us that the process was on hold and we would not lose the progress we had made so far. Throughout the delay Lisa routinely checked in with us and we were grateful for that. When we crossed the major hurdle of our Septic Repair, it was then time to rapidly close out the transaction. Shawn promptly secured us our loan rate and Lisa then resumed under writing. We required a few additional documents which Lisa asked us to obtain and closed up our loan process. Without their help throughout this lengthy process, and Lisa and Shawn’s calm reassurance over the phone, I am confident to say that my wife and I could not have made it to the end. Thank you Mr. Cooper and the team. Read Less
04/19/2019
Hi Michael. As you may remember I had a rocky start trying to get my loan refinanced. I’m so gladRead More I didn’t give up on Mr. Cooper's teams. You and your team are fantastic. You had Kyle get a hold of me instantly after listening to me vent/grip. Kyle was extremely professional, followed through with every single thing he said he would do, emailed me or called to make sure I didn’t have any further questions and that I was still being taken care of. I feel Kyle went above and beyond what he needed to do to figure out how he could get me refinanced, instead of telling me no or ignoring me hoping I don’t call back. Gamey as well. Once Gamey came into the picture I received the same professional, courteous, outstanding service! Both were always patient and very, very knowledgeable. What a pleasure to work with both of them. I’ll tell you Michael, if I could afford a billboard, with pride, I would put one up expressing how great Mr. Cooper is, how professional they are, caring and patient the staff is. Starting with you, Michael, and then working with Kyle and Gamey, I felt all the pressure to get this refinance done, ease from me and here I am now with my closing complete. All by myself, I didn’t have to borrow money or reach into my retirement fund. After the first hiccup (not with Kyle or Gamey) everything since was outstanding, outstanding, outstanding!! Thank you to the three of you for helping me get done what needed to get done. In such a timely professional caring and courteous manner. Read Less
04/09/2019
Recently I completed the process of re-financing my mortgage with Mr. Cooper. During this time, I had some obstacles toRead More contend with regarding the house in order for the new loan to be approved. Throughout my loan process, and the issues I had to fix with my house, both Theresa and Stephanie were instrumental in making this “experience” manageable and most of all “painless”. During this time, both ladies answered all my questions professionally, returned my phone calls in a timely manner, guided me through the steps that needed to be completed, and most of all worked with my loan application to get me the best rate and outcome possible. They kept in constant contact with me, sometimes two or three times a week, updating me on the process or checking in on the status of my repairs. They understood the financial situation I was in and guided me towards the best solution possible, saving me hundreds of dollars on my mortgage and paying down some bills. But what really stood out was how they interacted with me. They were kind, caring and compassionate to me and my family. They listened to me “vent” when needed and treated me like I was their number one priority. With that said, Mr. Cooper should be proud to have employees like Theresa and Stephanie. It was a pleasure to work with them and I hope that your company gives these two ladies the accolades and credit they deserve. Read Less
04/06/2019
I was very satisfied with the service I was provided with from Mr. Shawn and Mr. Duke. They answered allRead More my questions and were very responsive to phone call and emails. They made the process easy and were very professional. Read Less
03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process.Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first timeRead More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be aRead More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
03/05/2019
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know.Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less