• Home
  • Review Term: Professional

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

Read More..

Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

Read More..

SUBMIT YOUR MR. COOPER STORY



75 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient with Read More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
Kindness
Knowledge
Helpfulness
08/17/2018
Patti went above and beyond helping us with several snags along the way. Her positive attitude and willingness to help Read More any way possible made this experience a pleasure. Her professionalism combined with a great personality make her a true asset to Mr. Cooper! Read Less
Kindness
Knowledge
Helpfulness
07/30/2018
All kudos to Lee and Anthony of your staff. Both exhibited the highest levels of professionalism, efficiency, and customer service Read More in regard to my loan. Both performed beyond my expectations over all facets of the new loan experience. As Ms. Lee and Mr. Anthony are emblematic of Mr. Cooper's standards of quality customer product delivery, I do highly recommend any and all seeking the highest level of financial services to your company. Read Less
Kindness
Knowledge
Helpfulness
07/30/2018
I would like to acknowledge the exceptional and courteous service by Savy, Kim, and Joel during our refinance process. All Read More three went above and beyond what is generally expected. We will definitely be using their services for future refinancing and will refer to friends and family. Read Less