Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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My husband and I wanted to reach out directly regarding our Mr. Cooper experience. Mr. Cooper provided us with theRead More very best team to assist in our closing.
  • Jason worked with my family for months to get us pre-qualified; he was patient when there were delays in getting the official offer signed.
  • He did a great job walking us through the process and making us feel comfortable.
  • He stayed engaged in our closing until the funds were approved and dispersed.
  • Jason earned our trust and stayed right there with us when transitioning our file over to Nick.
  • Nick took over our file without any transition slow down or loss of momentum.
  • Nick walked us through every step of the process and made us feel secure about the entire process.
  • He never missed a single detail of our file. He knew exactly where we were in the process and what was needed to keep moving us towards closing.
  • Nick stayed late…very late several times to make sure our deal stayed together.
  • Nick came in early numerous times to ensure our file was ready for the next step in the approval process.
I could go on and on about these two amazing employees. They were remarkable in their knowledge of the business and the process, but more importantly they got to know us and worked incredibly hard to make our vacation home a reality for my family. We have had several loans with Mr. Cooper and believe it is a great institution; Nick and Jason reminded us that institutions are great because of their employees. We are grateful to Nick and Jason for making this happen for our family. This purchase was more than just buying a vacation house; Nick and Jason helped us to ensure wonderful memories will be made for our children, our parents, and our friends! Please make sure Nick and Jason are recognized for their outstanding work and for making Mr. Cooper a great institution. Read Less
As you know, buying a new home is both exciting and terrifying at the same time - I find itRead More absolutely necessary to take the time to send a message regarding our Mr. Cooper experience. When my husband and I decided to purchase a new home we contacted our current lender, Mr. Cooper, and we couldn’t be happier that we did!! From our very first phone call, Chris was outstanding! Chris exudes a level of professionalism, knowledge and patience that is unsurpassed. His very pleasant personality put me at ease with every conversation and he immediately earned my trust so I just knew (because he promised) that he would do everything in his power to close our loan. Chris was extremely responsive to our requests and questions at all times of the day including weekends from the pre-qualification phase right through conditional approval! I am thankful not only to Chris, but also to Chelsea, his assistant. I know she was working hard behind the scenes to make things happen! And to Julianne, how fantastic! She accomplished the biggest challenge of all, building our file and getting it through the underwriting process. What a job she had to do, and all the while she was so pleasant and kind. With every request she was thorough and had no problem explaining the finite details and talking through best/worst case scenarios. I truly felt as though she was as excited about the outcome as we were! From the outset we were challenging – and yet, here we are, all moved in!! Kudos to the team! Read Less
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr.Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience,Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
So many times we are quick to complain, but slow to give praise. This is one of those times I'dRead More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enoughRead More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
Patti and Mamta. I just wanted to send you both a note and tell you how appreciative Joey and IRead More are for everything yall have done for us during this process. Mamta, from the beginning the first night I called. Answering all my questions and being really helpful and patient. You have no idea how much that means when you are trying to redo all your finances. Patti…you were just wonderful...always checking back with me and responding even if it was just to say you were working on it and didn’t forget about me. I tell everyone about Mr. Cooper and the people I have run across while dealing with yall. You are great. Thank you again. Read Less
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patientRead More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less