WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who wasRead More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
07/30/2018
All kudos to Lee and Anthony of your staff. Both exhibited the highest levels of professionalism, efficiency, and customer serviceRead More in regard to my loan. Both performed beyond my expectations over all facets of the new loan experience. As Ms. Lee and Mr. Anthony are emblematic of Mr. Cooper's standards of quality customer product delivery, I do highly recommend any and all seeking the highest level of financial services to your company. Read Less
05/26/2018
We just want to take this opportunity to let you know how much Henry and I appreciate the way Mr.Read More Frank and Mr. Tucker helped us through the refinancing process of our home. We recently closed on the transaction and the courtesy and commitment they showed, helped us to navigate through what could have been a stressful journey. Both Frank and Tucker were professional, friendly and reassuring. We were informed every step of the way as to what was needed, what was received and the status of our refinance. Whenever we called with a question and they were not available, the called was promptly returned. Henry and I felt it was important for you to know that these men created an atmosphere of calmness. So often people are so quick to complain if they receive bad service, yet when they receive good service, they say nothing. So to change that paradigm, we are sending you this note to let you know that we commend both men for a job well done. We truly appreciate the exemplary services that were rendered by two professionals who represent Mr. Cooper. Read Less
12/04/2017
I would like to take this opportunity to say thank you very much for all of your assistance. Throughout thisRead More entire process I felt that your correspondence with me was in a consistent, timely manner. I always felt comfortable asking questions and your answers were clear and concise so I was able to follow them. I know more about and understand my new mortgage much better than my previous one. I feel most fortunate to have had your assistance working on my account. Thank you again. Read Less