Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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My name is Irene and I am writing to express my sincere gratitude in receiving a refinance loan from Mr.Read More Cooper. My gratitude is given to one of your employee Mr. David. He's a great asset to your company, he was so helpful and went the extra mile in securing my quest in obtaining this loan. There were times I became frustrated and was going to give up. However Mr. David never gave up and gave me confidence to continue. I am so grateful to him for helping me to secure my getting the loan. This gentleman was very knowledgeable at his craft, sincere and compassionate to his customers. I just wanted your company to know this, there should be more people like him in this world. Thank you for taking the time to listen, and thank you Mr. David for being the one who answered my call!!! Thank You! Read Less
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completedRead More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
It’s been a pleasure to work with Mr. Cooper personnel. I would like to thank especially Nicolas and Fred forRead More their excellent professionalism, dedication and desire to help their customers. They provided excellent support to all my needs and questions. They provided timely and helpful advice regarding purchase and refinancing. They let me know all the important information. They were extremely attentive and listened to all my concerns with a great deal of patience. They also ensured that I received all the information needed. They had a caring approach and they were true professionals. Please accept my gratitude towards them for their speedy, professional and efficient services. I’ll be glad to recommend Mr. Cooper to all the people that I know. Read Less
Just want to thank you and let you know how much I appreciated your helping me to refinance my home.Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patientRead More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well theRead More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you andRead More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinanceRead More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less